The purpose of a Responder call is to provide clarity and reassurance on an individual's MyMynd Assessment results.
Our Responders will signpost individuals towards relevant resources and support them in finding and referring into a therapeutic service that is right for them.
Our Responders will also offer a 2-week follow-up call to check in, see how they are getting on and answer any questions they may have. If it is preferred, our Responders can also follow up with via email.
Who receives a responder call?
Responder calls are offered to individuals whose assessment results have identified certain areas of concern that may require further attention and support.
Being offered a call does not mean that a mental health problem has been identified nor that any assumptions are being made about the individual’s performance at work or in their personal lives.
Is the responder call confidential?
Yes. All of our Responder calls are 100% confidential. Anything that is discussed with the Responder during a call will not be shared with anyone outside of the MyMynd Responder team.
Please note: No individual information will be shared back to an employer, however, if an individual discloses something that makes us concerned for their immediate safety or for the safety of someone else, we may need to contact the relevant local authorities. This is a legal obligation.
What happens after the call?
After a Responder call, the Responder will send a follow-up email to the individual’s registered email address outlining the topics that were discussed during the call, the relevant MyMynd tools to work on and any other next steps that were agreed.
Depending on the individual’s situation, they may also ask them to attend a follow-up call two weeks later in order to check-in on progress made and answer any further questions or concerns they may have.
Please note: Our Responder service is not therapeutic service and any advice provided by the Responder should not be considered an alternative to seeking professional help.